Track My Order

Track My Order

How Can I Track My Order? 

 

  • We know how excited you are to receive your order.

  • This is why you will receive an email/WhatsApp as soon as your order is shipped.

  • You can find the status of a particular order and view your order through WeCare team on +971504314621

 

What do I do if I receive the wrong item, a damaged/defective item or have a problem with an item ordered?

 

  • We are committed to providing you with a seamless shopping experience. If you receive a wrong item, a damaged / defective item, or are missing an ordered item, please contact us immediately at wecare@theaccsence.com or WhatsApp us on +971504314621.

  • Don't forget to send a picture of the item and order details - this will help us solve your problem as efficiently as possible!

  • We will make every effort to dispatch replacement item when possible or provide refund.

  • Refunds will be processed either on original card used when placing your order or via online credit.

  • For refunds issued on original card used for payment, please allow for up to 14 days for amount to show on your statement due to varying processing times between card issuers. Online credits will be automatically applied to your next online purchase, they are valid one year.

 

What should I do if my order has not arrived?

 

  • Our delivery partner will contact you to coordinate a convenient time for delivery. In the event your order is not delivered within the timeframe agreed on with our delivery partner, please email us at wecare@theaccsence.com or WhatsApp us on +971504314621.

  • We will get you in touch with our partner courier.

 

 

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